Privacy Policy

We collect personal information that you provide to us, including:

• Name, mailing and service address, email address, and phone number;
• Property details relevant to a quote or service (lawn size, condition, access notes);
• Billing and payment information;
• Communications you send us and your service and account history.

We may also automatically collect limited technical information (such as IP address, device, and usage data) when you visit our website.

We use your personal information to:

• Provide quotes, schedule, and deliver lawn, weed, and pest services;
• Process payments and manage your account;
• Respond to your inquiries and provide customer support and service updates;
• Send you appointment confirmations, reminders, service notices, and - where you have consented - marketing and promotional messages;
• Improve our services and meet legal and regulatory obligations.

By providing your phone number, email address, or other contact details to Dead Weed - whether through our website, by phone, in person, or through a quote or service request - you consent to being contacted by us by phone call, text message (SMS), and email regarding your inquiry, quote, account, and services.

This includes transactional messages (such as scheduling, confirmations, reminders, billing, and service notices) and, where permitted, promotional and marketing messages about our services, offers, and seasonal programs.

You may withdraw your consent to marketing communications at any time - see Your Privacy Choices and our SMS Terms and Conditions. Withdrawing consent for marketing does not affect transactional messages necessary to provide a service you have requested. Standard message and data rates may apply to text messages.

We do not sell your personal information. We may share it with service providers who act on our behalf (for example, payment processors, scheduling, messaging, and IT providers) under contractual obligations to protect it, and where required or permitted by law. If our business is sold or reorganized, personal information may be transferred as part of that transaction.

We retain personal information only as long as necessary to fulfill the purposes described in this policy and to meet legal, tax, and accounting requirements, after which it is securely destroyed or anonymized.

We use reasonable physical, organizational, and technological safeguards appropriate to the sensitivity of the information to protect it against unauthorized access, use, or disclosure.

Under PIPA and PIPEDA, you have the right to access and request correction of your personal information, and to withdraw consent (subject to legal or contractual restrictions). To exercise these rights, contact us using the details below. We will respond within the timeframes required by applicable law.

Our website may use cookies and similar technologies to operate the site, remember preferences, and understand usage. You can control cookies through your browser settings; disabling them may affect site functionality.

For privacy questions, requests, or complaints, contact our Privacy Officer:

Dead Weed Inc.
10471 102 St, Taylor, BC V0C 2K0, Canada
Email: privacy@deadweed.ca
Phone: +1 431-430-3983

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.